Cedar Tree & Garden Care – Website Policy

At Cedar Tree & Garden Care, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website.

1. What We Collect:

· Name and contact details 

· Any additional information you voluntarily provide

· Anonymous usage data via cookies and analytics tools

· How We Use Your Information:

· To respond to your inquiries or requests

· To improve our website and services

· For internal record-keeping

· Data Protection:

· We implement appropriate security measures to protect your personal data and do not share your information with third parties unless required by law or to provide services you request.

2. Terms of Use

· By using our website, you agree to the following terms:

· Content Usage: All text, images, logos, and designs on this website are the property of Cedar Tree & Garden Care unless otherwise stated. Do not reproduce or use our content without permission.

· Service Descriptions: We aim to keep our service information accurate and up-to-date. However, we reserve the right to modify or update service details without notice.

· User Conduct: You agree not to use this website for any unlawful or harmful activities.

3. Disclaimer

The information provided on this website is for general purposes only. While we strive for accuracy, we do not guarantee that all content is complete, current, or free from errors.

Cedar Tree & Garden Care is not liable for any loss or damage resulting from the use of this site or the services advertised on it.

4. GDPR & Data Protection 

If you collect any personal data and serve customers in the UK or EU, you are legally required to comply with the General Data Protection Regulation (GDPR).

5. Your Data Protection Rights (GDPR)

If you are located in the UK or European Union, you have the following rights under data protection laws:

• The right to access the personal data we hold about you
• The right to request correction or deletion of your personal data
• The right to object to our processing of your data
• The right to request data portability
• The right to withdraw consent 
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at info@cedartreeandgarden.co.uk

6. Third-Party Services

We may use trusted third-party services to help operate our website and provide services. These may include:

• Google Analytics – to understand website traffic and usage
• Social media plugins – such as Facebook, Instagram, or YouTube embeds

These services may collect data through cookies or other tracking technologies. Please refer to their individual privacy policies for more information.

7. Detailed Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device to help improve your browsing experience. They allow us to:

• Remember your preferences
• Analyze how users interact with our site
• Display relevant content or services

You can control or delete cookies through your browser settings. By continuing to use our site, you agree to our use of cookies.

7.Booking, Cancellation & Refund Policy

If you book services with Cedar Tree & Garden Care, the following terms apply:

• Bookings: Can be made via phone, email, or our online contact form.
• Deposits: May be required for larger projects. We will inform you before confirming.
• Cancellations:  Please provide at least 24 hours’ notice for cancellations.
• Refunds: Deposits may be refunded at our discretion depending on the notice given and expenses already incurred.

If you have any questions, please get in touch before booking.

8. Accessibility Statement 

We strive to ensure that our website is accessible to all users, including those with disabilities. If you encounter any difficulty using our website, please contact us at info@cedartreeandgarden.co.uk, and we will do our best to accommodate your needs.

Late Invoice & Payment Policy 

1. Payment Terms

All invoices are due in full within 30 days of the invoice date. No extensions, offsets, or partial payments are permitted unless approved in writing prior to the due date.

2. Past-Due Status

An invoice becomes past due immediately after the stated due date. Failure to pay by the due date constitutes a material breach of agreement.

3. Late Fees & Interest

• Past-due invoices will automatically accrue interest at 8% per month (or the maximum rate allowed by law), compounded monthly.
• Late fees apply without notice and are added to the outstanding balance until paid in full.

4. Payment Processing Delay for Late Invoices

• Any invoice paid after the due date may require up to thirty (30) days to process and clear, regardless of the payment method used.
• Any invoice not issued on the date required under the agreement shall be issued within thirty (30) days thereafter.
• Expedited processing of late payments will not be provided under any circumstances.
• Processing delays do not suspend late fees, interest, service suspension, or other enforcement actions.

5. Payment Reminders

Payment reminders are a courtesy only. We are not obligated to provide reminders before enforcing late fees, suspending services, or pursuing collections.

6. Suspension & Termination of Services

• Services will be immediately suspended for any invoice more than 60 days past due.
• We reserve the right to terminate services or contracts for invoices unpaid after 30 days, without liability.

7. Collections & Legal Action

• Invoices unpaid after 90 days may be referred to a collection agency or legal counsel without further notice.
• The client is responsible for all costs of collection, including legal fees, court costs, and collection agency fees.

8. Disputed Invoices

• Any disputes must be submitted in writing within [X] days of the invoice date.
• Failure to dispute within this period constitutes full acceptance of the invoice.
• Disputes do not suspend payment obligations for undisputed amounts.

9. No Withholding of Payment

Clients may not withhold payment for any reason, including pending approvals, internal processes, or third-party delays.

10. Reinstatement of Services

Suspended services will resume only after full payment of all outstanding balances, including accrued fees and interest, and completion of the late-payment processing period.

11. Governing Law

This policy is governed by the laws of uk legislation 

12. Agreement

By receiving services or accepting an invoice, the client irrevocably agrees to these terms.